Whilst Brisbane Executive Transfers accepts payment via all major credit cards and payment by Cabcharge E-Ticket, payments may be subject to fees as stipulated by EFTPOS providers and or CARD providers.
Bank Transfer – Payment via bank transfer needs to be made at least 3 business days before the booking time to enable the funds to be cleared in our account before clients are collected. Business days are classified as Monday to Friday, excluding public holidays.
Personal Cheques – Brisbane Executive Transfers does not accept personal cheques and will only accept business cheques with prior authorisation
Brisbane Executive Transfers does not store credit card details. All card transactions are processed via our secure online EFTPOS facility with National Australia Bank.
Booking Cancellation policy:
- More than 24 hours notice before a booking time 100% of the fare will be refunded, less the $10 administration fee
- Between 24 hours and 12 hours before booking time, a 25% fee will be charged
- Between 12 hours and 3 hours, a 50% fee will be charged
- Less than 3 hours notice, the full booking fee will be charged
- In addition to the above, a $10 administration fee applies to all cancellations
- Where a cancellation is requested by the customer, credit card surcharges will not be refunded, regardless of the period of notification
- This cancellation policy does not apply to group bookings, weddings and any other special
bookings which require multiple cars and/or multiple pickups, or other requirements which
involves Brisbane Executive Transfers purchasing special items for the sole use of that
booking. Bookings in this case will be subject to a minimum of 3 business days cancellation
notice, otherwise the full booking quote will be charged and the special purchases whether
used or not will be required to be paid for by the client.
- Cancellations must be made by telephoning our office. If you send a cancellation request via email,
please call our office to ensure that it has been
Confirmation of Bookings – Bookings have not been confirmed until you have received an email confirmation from our office. If you have not received this confirmation for an existing booking, please contact our office.
Tunnel/Freeway/Airport Charges – All tolls, airport charges and fees in relation to the fare are included in the quoted price; however the total fare may be subject to the credit card fees as stipulated previously.
Bookings – All bookings require credit card details as security, whether the client is paying via cash, credit card or cheque. If payment is made via bank transfer, and the payment has cleared our account prior to the booking, credit card details will not be required.
Prices are quoted in Australian dollars and exclude credit card surcharges and international bank transfer fees.
Our prices are based on the information provided at the time of booking. Changes to bookings, including detours or deviations from the scheduled itinerary, additional stops, unscheduled waiting time, etc. may incur additional charges, payable at the time of booking.
Unscheduled waiting time is subject to vehicle/driver availability and is charged in 15 minute increments at:
- Sedans $90 per hour
- Viano $105 per hour
- Sprinter $120 per hour
- Buses from $150 per hour
For Domestic Airport pickups, the price includes waiting time of up to twenty-five minutes after the flight has landed, and for International pickups, the waiting time is up to one hour after the flight has landed. If after this time the customer has not made contact with either the driver or our office by telephone, the booking is considered forfeited and no refund will be provided.
In the event that a particular vehicle becomes unavailable for a transfer, Brisbane Executive Transfers reserves the right to substitute a vehicle of a similar quality.
Collection & Use of Your Personal information
In order to provide our services, Brisbane Executive Transfers may need to collect personally identifiable information, including names, telephone numbers, physical addresses and email addresses.
We may occasionally hire other companies to provide services on our behalf. These companies will be permitted to obtain only the information they require to deliver the service. Brisbane Executive Transfers takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.